How can we help?
General Questions
What types of wall panels do you offer?
We offer a variety of high-quality wall panels, including wood slat panels, acoustic panels, thermally treated wood panels (Thermowood), and marble-textured panels. Our collections include Ready Designs, Thermowood, and premium decorative panels to suit both indoor and outdoor applications.
Are your panels suitable for outdoor use?
Yes! Our Thermowood collection is specially treated for durability in both indoor and outdoor applications, including covered terraces, balconies, and other under-roof areas. These panels are thermally modified to withstand moisture, weather changes, and UV exposure with proper maintenance.
What are Ready Designs panels?
Our Ready Designs collection features expertly curated wall panel sets for an effortless designer finish. These sets include wood, slat, and marble-textured panels pre-matched by designers for seamless integration into your space.
What makes Thermowood panels different?
Thermowood panels undergo a chemical-free thermal treatment process, enhancing their durability, resistance to moisture, and long-lasting beauty. They are eco-friendly, VOC-free, and built to last up to 25 years with proper care.
Are your panels acoustic?
Yes! Many of our wood slat and grooved panels provide sound-absorbing properties, making them ideal for home theaters, offices, or any space needing better acoustics.
What types of wall panels does your company manufacture?
Our company specializes in manufacturing a diverse range of wall panels, including but not limited to acoustic panels, decorative panels, 3D panels, and functional panels designed for various applications.
Can your wall panels be used in wet areas such as bathrooms or kitchens?
Yes, we offer wall panels suitable for wet areas. These panels are designed to withstand moisture and are an excellent choice for enhancing the aesthetic appeal of bathrooms, kitchens, and other damp environments.
What is the warranty on your wall panels, and how do you handle customer concerns or issues?
Our wall panels come with a warranty that reflects our confidence in their quality. If customers have concerns or issues, our customer support team is readily available to address inquiries and provide assistance in accordance with our warranty policies.
Installation & Maintenance
How do I install your wall panels?
Our panels are designed for easy DIY installation or can be installed by a professional. Installation methods may vary, but generally, they can be attached using:
- Liquid nails or construction adhesive
- Screws or finishing nails
- Mounting frames (2x4, MDF, or plywood backing for added stability)
What tools do I need for installation?
Basic tools include:
- Handsaw or miter saw (for cutting panels to size)
- Screwdriver or drill
- Level and measuring tape
- Liquid nails or other adhesive
Can the panels be painted or stained?
Some of our panels, particularly Thermowood and unfinished wood panels, can be stained or re-oiled to maintain color vibrancy. Panels with laminate or marble textures should not be altered.
9. How do I clean and maintain the panels?
- For wood panels, use a soft cloth or microfiber duster. Avoid harsh chemicals.
- For marble-textured panels, wipe with a mild soap solution and soft cloth.
- For outdoor Thermowood panels, periodic re-oiling with UV-protective oil is recommended to maintain color.
Ordering & Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders over $75 across the continental U.S. Orders are shipped within 1 business day from our U.S. warehouse, with delivery typically ranging from 1 to 10 business days.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status.
What if I need my order urgently?
For urgent requests, contact us at info@wallpanels.com, and we’ll do our best to expedite your order.
What is your return policy?
We offer a 100-day return policy, allowing you to shop with confidence. If your panels don’t meet your expectations, you can return them hassle-free.
Customization & Bulk Orders
Do you offer bulk or wholesale pricing?
Yes! We offer special pricing for bulk orders, contractors, and interior designers. Contact info@wallpanels.com for more details.
Can I request custom sizes or colors?
At this time, we do not offer custom sizing. However, our panels can be cut to fit your space during installation. Some wood panels may be stained or oiled for a customized finish.